Avora Return & Refund Policy
At Avora, we want you to love your space. If a home decor piece doesn’t fit your aesthetic quite right, we are here to help you get it sorted out.
1. 30-Day Return Window
We accept returns within 30 days of your delivery date. To be eligible for a return, your item must be unused, unwashed, and in the exact same condition that you received it. It must also be in its original packaging (including any protective wrap, boxes, or tags).
2. Return Shipping Costs
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Change of Mind: If you are returning an item because it doesn't fit your space or you changed your mind, the customer is responsible for return shipping costs. We recommend using a trackable shipping service (like USPS Ground Advantage), as we cannot guarantee that we will receive your returned item.
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Damaged or Incorrect Items: If your item arrives damaged, broken, or incorrect, we will cover 100% of the return costs or send a replacement immediately (see Section 4).
3. Non-Returnable Items
To ensure product safety and quality, the following items cannot be returned:
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Final sale or clearance items
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Gift cards
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Custom or personalized orders
4. Damages and Order Issues (Fragile Items)
Home decor can be fragile! Please inspect your order immediately upon delivery. If your item is damaged or broken during shipping:
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Go to our Returns Page
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Fill out our Return Form and include your Order Number.
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Upload a clear photo of the damaged item and the shipping box. Once verified, we will issue a full refund or ship out a replacement at absolutely no extra cost to you.
5. Refunds
Once your return is received and inspected by our team, we will send you an email to notify you that we have received your item. If approved, your refund will be processed automatically, and a credit will be applied to your original method of payment within 5-10 business days.